LAST UPDATED AUGUST 2026

Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you place an order with Happy Moments, why we collect it, and how we keep it safe. We follow South Africa's Protection of Personal Information Act (POPIA).

What We Collect

When you fill in our order form, we may collect:

• Your name and contact details (email and phone number)
• Delivery address
• Event details (party date, pack type, quantities, special requests)
• Any allergy or dietary information you choose to share
• Any party and theme details you choose to share

Why We Collect It

We only use your information to:

• Prepare and confirm your order
• Arrange delivery or collection
• Contact you about your order (e.g. via WhatsApp, email, or phone)
• Keep basic records for invoicing and newsletters

How We Store & Protect It

• Your order details are sent to us directly (e.g. via email or whatsapp) and stored securely.
• We do not sell, rent, or trade your personal information to anyone.
• Only Happy Moments has access to your details — we don't share them with third parties, except where needed to fulfil your order (e.g. a delivery courier).

How Long We Keep It

We keep order information only as long as needed for record-keeping, newsletters and invoicing purposes, after which it is deleted or securely discarded.

Your Rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct or update your details.
• Ask us to delete your information, where reasonably possible.

To exercise any of these rights, just get in touch with us using the details below.

Cookies & Website Data

Our website does not use tracking cookies or collect personal information automatically — information is only collected when you submit our order form.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

Questions about your information or this policy? Reach out:
Email: Happymoments.admin@gmail.com
WhatsApp: 075 904 9362